WITHDRAWAL FROM THE CONTRACT
1. A buyer who has concluded a purchase contract outside his business activity as a consumer has the right to withdraw from the purchase contract.
2. The withdrawal period is 14 days.
from the date of receipt of the goods,
from the date of receipt of the last delivery of the goods, if the subject of the contract is several types of goods or delivery of several parts
from the date of receipt of the first delivery of the goods, if the subject of the contract is a regular repeated delivery of goods.
3. The buyer may not, inter alia, withdraw from the contract of sale:
•the provision of services if they have been performed with his prior express consent before the expiry of the withdrawal period and the seller has informed the buyer before the conclusion of the contract that in such a case he •has no right to withdraw from the contract,
•on the delivery of goods or services, the price of which depends on financial market fluctuations independent of the seller's will and which may occur during the withdrawal period,
•the delivery of alcoholic beverages which may not be delivered until after the expiration of thirty days and the price of which depends on financial market fluctuations independent of the seller's will,
•the delivery of goods which have been customized by or for the buyer,
•the delivery of goods, the delivery of perishable goods and goods which have been irretrievably mixed with other goods after delivery,
•the delivery of goods in sealed packaging which have been removed from the packaging by the buyer and cannot be returned for hygienic reasons,
•the delivery of sound or visual recordings or computer programs if the original packaging has been damaged,
•the delivery of newspapers, periodicals or magazines,
•the delivery of digital content, unless it was delivered on a tangible medium and was delivered with the prior express consent of the buyer before the expiry of the withdrawal period and the seller has informed the buyer before the conclusion of the contract that in such a case he has no right to withdraw from the contract,
•in other cases referred to in Section 1837 of the Civil Code.
4. In order to comply with the withdrawal period, the buyer must send a declaration of withdrawal within the withdrawal period.
5. To withdraw from the purchase contract, the buyer can use the sample withdrawal form provided by the seller. The Buyer shall send the withdrawal from the Purchase Agreement to the email or delivery address of the Seller specified in these Terms and Conditions. The Seller shall promptly acknowledge receipt of the form to the Buyer.
6. The Buyer who has withdrawn from the contract is obliged to return the goods to the Seller within 14 days of withdrawal from the contract. The Buyer shall bear the costs associated with the return of the goods to the Seller, even if the goods cannot be returned by normal postal means due to their nature.
7. If the Buyer withdraws from the contract, the Seller shall reimburse the Buyer immediately, but no later than within 14 days of withdrawal, all monies, including delivery costs, received from the Buyer in the same manner. The seller shall only return the funds received to the buyer in another way if the buyer agrees to this and if no additional costs are incurred.
8. If the Buyer has chosen a method of delivery other than the cheapest method of delivery offered by the Seller, the Seller shall reimburse the Buyer for the cost of delivery of the goods in the amount corresponding to the cheapest method of delivery offered.
9. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer delivers the goods to him or proves that he has sent the goods to the seller.
10. The Buyer must return the Goods to the Seller undamaged, unworn and unsoiled and, if possible, in their original packaging. The Seller shall be entitled to unilaterally set off any claim for compensation for damage to the goods against the Buyer's claim for a refund of the purchase price.
11. The Seller is entitled to withdraw from the Purchase Contract due to stock-outs, unavailability of the goods or if the manufacturer, importer or supplier of the goods has discontinued the production or import of the goods. The Seller shall promptly inform the Buyer via the email address specified in the order and shall return all monies, including delivery costs, received from the Buyer under the contract within 14 days of notification of withdrawal from the purchase contract in the same manner or in the manner specified by the Buyer.
12. For the purpose of exercising the right to withdraw from the contract, you must inform CYTO Life s.r.o., the operator of the online shop www.CYTO.cz, ID 05398592 VAT: CZ05398592, with registered office at Pražská 1699/32a, 350 02 Cheb, registered in the Commercial Register maintained by the Regional Court in Pilsen, registration number C33209.
CONTACT:
- CYTO Life s.r.o. ,
- Ocelářská 9, Praha 9, 190 00, Czech Republic
- EMAIL: office@cyto.cz
- PHONE: 00420 723 943 292
- WEB: WWW.CYTO.CZ
unilateral legal action (e.g. by letter sent via a postal service provider, fax or e-mail). You may use the attached sample withdrawal form, but you are not obliged to do so."
13. In order to comply with the time limit for withdrawal from this contract, it is sufficient to send your withdrawal before the expiry of the relevant time limit."
Consequences of withdrawal from the contract
2.1 "If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs, without undue delay and no later than 14 days from the date we received your notice of withdrawal (excluding any additional costs incurred as a result of your chosen method of delivery other than the cheapest standard delivery method offered by us). We will use the same payment method you used to make the initial
transaction to refund payments, unless you have expressly stated otherwise. In any case, you will not incur any additional costs." "We will only refund your payment once we have received the returned goods or if you can prove that you have sent the goods back, whichever is sooner."
2.2
a) Taking back the goods
- You shall send the goods back to CYTO Life s.r.o., Pražská 1699/32a, 350 02 Cheb, without undue delay and no later than 14 days from the date of withdrawal from this contract. The time limit is deemed to have been observed if you send the goods back to us before the expiry of the 14 days.
b) Costs associated with returning the goods
- You will bear the direct costs associated with returning the goods.
c) Liability for diminished value of returned goods
- "You shall only be liable for diminished value of the goods as a result of handling the goods in a manner other than that necessary to familiarise yourself with the nature and characteristics of the goods, including their functionality."
VALID FROM 20.1.2020